Deputy Branch Manager- Plumbing and Heating

At Bradfords Building Supplies, we’ve been supporting our customers for over 250 years as one of the South West’s leading independent builders’ merchants. Our success is built on our people, their expertise and the exceptional service they deliver every day.

Within our business, we have Bradfords Plumbing Supplies offering a wide range of plumbing and heating products and services. We are now looking for a Deputy Branch Manager to join our Plumbing & Heating team at our Exmouth Branch. This role will involve supporting the Branch Manager, leading from the front and helping to drive performance across the branch.

You'll play a key role in the day-to-day running of the branch. Working across all departments, you’ll help ensure everything runs smoothly while delivering great results for both customers and the business.

You’ll support the Branch Manager in leading the team, maintaining a safe environment and driving sales and service standards. When needed, you’ll step up and take full responsibility for the branch, making sure everything continues to operate efficiently. Through supporting the day-to-day management of the branch, helping to deliver sales, profit and service targets, your key responsibilities will include:

• Leading and motivating the team to provide consistently excellent customer service
• Promoting a strong health & safety culture and ensuring compliance across the branch
• Handling customer queries and resolving issues quickly and professionally
• Supporting operational processes, stock control and transport coordination to keep everything running smoothly

We’re looking for someone who is confident, approachable, who enjoys working in a fast-paced environment and takes pride in delivering results.

You’ll ideally bring:

• Experience supervising or managing a team
• A strong focus on customer service and business performance
• A good understanding of health & safety and company procedures and the importance of H&S in our industry
• Good communication and interpersonal skills
• The ability to stay organised and work under pressure
• A positive, can-do attitude and a flexible approach

In return, we offer the following:

• Competitive salary
• Bonus scheme
• Great employee benefits
• Opportunities for development and career progression

Our core values, Commitment, Care, Consistency and Innovation, are at the heart of everything we do. We work as one team to deliver for our customers and support each other to succeed.

If this has sparked your interest and you are ready to take the next step in your career, we’d love to hear from you.